Shipping policy
Shipping Policy
We deliver across Pakistan. This page explains how and when your Silk & Sage order reaches you.
1. Order processing
Orders are confirmed and packed within [1 to 2 working days] after we receive them (weekend and holiday orders are processed on the next working day). We may contact you by call or WhatsApp to confirm your order before dispatch.
2. Delivery time
|
Destination |
Estimated delivery after dispatch |
|
[Karachi, Lahore, Islamabad/Rawalpindi] |
[1 to 4 working days] |
|
[Other cities and towns] |
[2 to 7 working days] |
|
Sale periods and peak seasons (Eid, wedding season) |
[up to 7 to 10 working days] |
Delivery times are estimates, not guarantees. Weather, courier delays or public holidays can add time. [If you sell made-to-order or stitched-to-measure pieces, add their lead time here.]
3. Shipping charges
• Standard shipping within Pakistan: flat [Rs 200] per order.
• Free shipping on orders of [Rs 7,900/-] and above.
• Prices on our website include applicable taxes. Shipping is calculated at checkout.
4. Cash on delivery (COD)
• COD is available within Pakistan for orders up to [Rs 25,000]. Higher-value orders may need advance payment or half advance payment by bank transfer or card.
• We confirm every COD order by [WhatsApp / call / SMS] before dispatch. If we cannot reach you after [3] attempts, the order may be cancelled.
• Please pay the rider the exact order amount in cash on delivery.
• Silk & Sage never asks you for advance payment on a COD order, and never sends payment links by call. If someone asks, do not pay and report it to [0320-8282020].
5. Courier partners and tracking
We ship with [TCS / Leopards / PostEx / Trax - list the couriers you use]. When your order is dispatched, we send you a tracking number by [email / WhatsApp]. Tracking updates can take up to 24 hours to appear.
6. Delivery attempts and checking your parcel
• The courier will usually make [two] delivery attempts. After that, the parcel returns to us.
• Please check that your parcel is sealed. Do not accept a parcel that is damaged or has been opened, and contact us right away.
• Make sure your phone number and address are correct. Address changes are not possible once an order is placed [or: contact us before dispatch].
7. Lost or delayed parcels
If your order has not arrived within [7] days of dispatch, contact us at [silkandsagepakistan@gmail.com] or [0320-8282020] with your order number and we will trace it with the courier.
8. Contact us
Questions about shipping? Email [silkandsagepakistan@gmail.com] or WhatsApp [0320-8282020], [10.00 AM to 6.00 PM].